There have been plenty of instances of injuries or deaths caused at businesses, but the most notorious day for these incidents to happen is on Black Friday. In 2008, a Wal-Mart employee was killed when Black Friday shoppers stampeded the front entrance, causing him to be trampled. Five years later at a different Wal-Mart, 20 shoppers suffered injuries when a woman doused a crowd with pepper spray so that she could get to a discounted game console first. There is even a website dedicated to counting the deaths and injuries due to Black Friday shopping.
Here are some things to keep in mind for your retail business during high-volume days, whether it is Black Friday or any other day:
Make Sure Your Staff is Properly Trained: If you haven’t heard of premises liability, listen up. Store owners have a responsibility to make sure their store is free of known hazards that might injure customers, such as falling merchandise or slipping on puddles inside the location. Your employees need to know the ins-and-outs of the business and how to handle situations properly. We aren’t just talking about your permanent staff. Many businesses will hire on temporary holiday workers to help with the influx of customers, and it’s just as important that they get the same quality training as the permanent staff. On high-volume days at retailers, the staff will not only be assisting patrons with directions, but they will also be keeping an eye out for anything that customers could injure themselves with, such as puddles that haven’t been cleaned.
Have Correct Signage Visible for Exits: Is there a plan for employees and customers where to go somewhere in the event of an emergency? What about for just coming in and out of the store on high-volume shopping days? Communication is essential for making these days go by as smoothly as possible. By making sure signage is visible and that your staff is properly trained, you can help lower the risk of incidents happening at your business. We’ll bring up premises liability again here; if your business knows it is going to be a high-volume shopping day and doesn’t adequately plan for safety, it could open the doors for someone to file a claim against your business.
Make Sure Your Business is Protected: It’s inevitable that someone will get injured on your property one day, whether it’s on Black Friday or another day. The best protection your business against a lawsuit is to have a really good plan to pull it when needed. There are different types of insurance that can help protect you in the event of an injury or death. With liability insurance, your business can be protected from someone’s claims of property damage, and personal injuries (with the associated medical costs that come with it.) There are different types of liability insurance with factors depending on the size of the business, the location of the business and the specific industry, but they are all meant to play the exact same role, which is to help protect you and your business.
If you are looking for more information on ways to protect your business or simply want more information on the types of insurance your business could have, we are here to help. The team at Fankhauser Rachel, PLC has the experience needed to ensure that your business is protected and will listen, create a plan with you and answer any questions you may have. Please contact us today to schedule your consultation and get started!